Returns & Exchanges
Information about Returns & Exchanges.
How do I return my order for an exchange/refund?
Returns and RefundsIf you would like to return an order for an exchange or a full refund, we’ve made the process as simple as possible. Please follow the steps outlined below to initiate your return.Complete the Returns FormPlease fill out the...
CANCELLATION, REFUND, AND RETURN POLICY
CANCELLATION, REFUND, AND RETURN POLICYAll sales are final - no returns or exchanges. If order changes are needed, please reach out to support [email protected] within 2 hours of purchase. Our team will make every effort to accommodate...
Return, refund & exchange policy
Returns PolicyAt Au Vodka Ltd ("Au Vodka"), we want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item, we will accept returns for any unused items within 14 days of receiving them.To ensure your...
How long should a refund take to reach me?
Refunds typically take 5 to 10 working days to appear in your account, depending on your payment provider. While we process refunds promptly once your return is approved, the exact timeframe for the refund to reach you can vary based on the...
When will I receive my refund for my returned items?
To make your return experience as smooth as possible, our return system provider, Yodel, will display a timeline of events for you to track your return. This will allow you to follow the journey of your returned items until they reach us.Proof of...