Read Au Vodka’s returns policy for unused items within 14 days. Learn about packaging requirements and refund conditions.

How do I return my order for an exchange/refund?

At Au Vodka Ltd ("Au Vodka"), we want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item, we will accept returns for any unused items within 14 days of receiving them. To ensure your return is processed

Return, refund & exchange policy

Wondering how long refunds take? Learn about Au Vodka’s refund timelines, from approval to funds reaching your account.

<div data-block="true" data-editor="9bbd0" data-offset-key="53ufl-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 id="isPasted">Return Tracking and Processing</h3>To make your return experience as smooth as possible, our return system provider, Yodel, will display a timeline of events for you to track your return. This will allow you to follow the journey of your returned items until they reach us.<ol><li>Proof of Return Please ensure you keep your proof of return (return receipt) until we have acknowledged receipt of your returned items. This serves as confirmation that your parcel has been sent back to us and can help in case of any issues during the return process.</li><li>Return Inspection and Notification Once your return has been received, our Returns Team will inspect the items to ensure they meet our return conditions. We will notify you via email when your returned item has been received and is being processed. You will also be informed whether your refund or exchange has been approved or rejected.</li><li>Refund Processing If your return is approved, your refund will be processed promptly, and a credit will be automatically applied to the original method of payment. Please allow up to 10 working days for the refund to appear in your account.</li><li>Return Rejection We can confirm that your return will only be rejected if the package contains incorrect or missing items, or if a non-returnable product has been included. Non-returnable products may include opened or damaged items, or products not in their original packaging.</li></ol>If you need assistance with your return, please don&#x2019;t hesitate to contact us at <a rel="noopener">customerservices@auvodka.com</a>. We are here to help ensure the return process is hassle-free and that your concerns are addressed promptly.For more information on our returns policy, please visit our <a href="https://auvodka.co.uk/policies/refund-policy">Returns and Refunds</a> page.</div><div data-block="true" data-editor="9bbd0" data-offset-key="9vu48-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

When will I receive my refund for my returned items?

If you would like to return your order for an exchange or a full refund, we have made the process as straightforward as possible. Please follow these steps:. Complete the Returns FormPlease complete our online returns form available on our website. T

<h3 id="isPasted">Returns and Refunds</h3>If you would like to return your order for an exchange or a full refund, we have made the process as straightforward as possible. Please follow these steps:<ol><li>Complete the Returns Form Please complete our online returns form available on our website. This form allows us to process your return quickly and efficiently. After completing the form, you will receive instructions on how to proceed with the return, along with pre-paid postage to send your order back to us at no additional cost.</li><li>Return Inspection and Notification Once we receive your returned item(s), our team will inspect the products to ensure they meet our return conditions. We will then notify you via email regarding the approval or rejection of your refund or exchange. This email will include the details of your return status.</li><li>Refund Processing If your return is approved, your refund will be processed promptly. The refund will be automatically applied to the original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your banking provider, and it may take several business days to reflect in your account.</li></ol>We understand that returning items can sometimes be an inconvenience, and we sincerely apologise for any trouble this may cause. Our goal is to make the return process as easy and efficient as possible.For more information or assistance, please contact us at <a rel="noopener">customerservices@auvodka.com</a>. We are here to help!Thank you for shopping with Au Vodka. We appreciate your understanding and patience.

How do I return an order for an exchange or a full refund?

Once we receive your returned order, we will send you an email confirmation to acknowledge receipt of the items. Our team will then carefully inspect the returned items to ensure they meet our return conditions. After the inspection, we will notify y

<h3 id="isPasted">Returns and Refund Processing</h3>Once we receive your returned order, we will send you an email confirmation to acknowledge receipt of the items. Our team will then carefully inspect the returned items to ensure they meet our return conditions.After the inspection, we will notify you via email about the approval or rejection of your refund request. If your return is approved, we will process your refund promptly, and a credit will automatically be applied to your original method of payment.Please note that the time it takes for the refund to appear in your account may vary depending on your banking services. While we aim to process all refunds as quickly as possible, the exact timeframe can differ based on your payment provider&#x2019;s policies. Typically, refunds can take several business days to show in your account.We understand that returns can be inconvenient, and we appreciate your patience throughout this process. If you have any questions or concerns, please don&#x2019;t hesitate to contact us at <a rel="noopener">customerservices@auvodka.com</a>. Our customer service team is ready to assist you.Thank you for choosing Au Vodka. We are committed to ensuring a smooth and hassle-free return experience.

What happens after I have returned my order?

HOME

SHOP

ABOUT US

LOYALTY

Au Vodka

Returns & Exchanges

I've received a damaged item, what should I do?

Wrong Item Received? Here's How to Fix It

I haven't received my order!

Can I cancel or modify my order after it has been placed?

What should I do if I haven't received my order yet?

How can I track the status of my order?

What happens if my parcel has been lost in transit?

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

What should I do if I receive a replacement order I did not request?

Order issues

UK delivery - Shipping policy 🇬🇧

Northern Ireland & Channel Islands delivery

USA delivery 🇺🇸

Australia delivery🇦🇺

EU Delivery

How do I track my order?

How long does shipping take?

Which payment types do you accept?

How long should a refund take to reach me?

Do you accept Paypal?

Are there any restrictions with discount codes?

Payment

What are your items made from?

Glassware care instructions

Stock availability

Sustainability

Products

Loyalty program

Rewards

How can I cancel my subscription service?

Subscription queries

Product Recommendations

My order was damaged during delivery. What are my next steps?

How do I report a damaged item I received in my order?

What should I do if my parcel is marked as delivered, but I haven't received it?

If my gift set arrives with a damaged or scratched cup, how can I get it resolved?

How do I report an issue with my order such as missing, damaged, or incorrect items?

What are my options if an item I ordered is out of stock?

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

What should I do if my order is damaged, lost, or delayed in transit?

How can I enquire about job vacancies or roles within the company?

How can I make a formal complaint?

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

How is an incorrectly labelled bottle of Au Vodka handled by customer service?

Email us directly.