Returns & Exchanges
Everything you need to know about returns and exchanges, from eligibility to processing times and refunds.
How do I return my order for an exchange/refund?
If you would like to return an order for an exchange or a full refund, we’ve made the process as simple as possible. Please follow the steps outlined below to initiate your return.
Cancellation, Refund & Return Policy
Cancelling an order. Once an order is placed we're unable to cancel it, as it moves through our system right away to get to you as quickly as possible.
Return, refund & exchange policy
At Au Vodka, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item, we will accept returns for any unused items within 14 days of receiving them.
How long should a refund take to reach me?
Refunds typically take 5 to 10 working days to appear in your account, depending on your payment provider. The exact timeframe for the refund to reach you can vary based on some factors.
When will I receive my refund for my returned items?
To make your return experience as smooth as possible, our return system provider, Yodel, will display a timeline of events for you to track your return.
How do I return an order for an exchange or a full refund?
If you would like to return your order for an exchange or a full refund, we have made the process as straightforward as possible.
What happens after I have returned my order?
Once we receive your returned order, we will send you an email confirmation to acknowledge receipt of the items. Our team will then carefully inspect the returned items to ensure they meet our return conditions.