Au Vodka logo
Au Vodka logo

All articles

Returns & Exchanges

Information about Returns & Exchanges.

How do I return my order for an exchange/refund?

If you would like to return an order for an exchange or a full refund, please complete the returns form below. https://auvodka.co.uk/a/returns. By completing this form, we will provide you with pre paid postage to return the order. Once your return i

Return, refund & exchange policy

Au Vodka Ltd ("Au Vodka") will accept returns for any unused items within 14 days of receiving them. If returning items, the items must be returned to Au Vodka in its original packaging and unopened. Customers should retain evidence of the items havi

When will I receive my refund for my returned items?

Our return system provider Yodel, will display a timeline of events if you wish to track your return.We ask if you can please keep your proof of return (return receipt) until we have acknowledged receipt of your items.Once your return is received and

How do I return an order for an exchange or a full refund?

If you would like to return your order for an exchange or a full refund, please complete our online returns form. You can find the returns form on our website, and upon completion, we will provide you with pre-paid postage to return your order. Once

What happens after I have returned my order?

Once we receive your returned order, we will send you an email confirmation and inspect the item(s). After inspection, we will notify you about the approval or rejection of your refund request. If approved, the refund will be processed, and a credit