How do I return my order for an exchange/refund?Updated 2 months ago
Returns and Refunds
If you would like to return an order for an exchange or a full refund, we’ve made the process as simple as possible. Please follow the steps outlined below to initiate your return.
Complete the Returns Form
Please fill out the returns form to begin the process. This will help us gather the necessary information to process your return quickly and efficiently.Pre-Paid Postage
Once the returns form is completed, we will provide you with pre-paid postage to return the order. This allows you to send the items back to us at no extra cost.Return Inspection and Notification
Upon receiving your returned items, our team will inspect them to ensure they meet our return conditions. Once the inspection is complete, you will receive an email notification confirming that we have received your returned item. You will also be informed whether your refund has been approved or rejected.Refund Processing
If your return is approved, we will process your refund, and a credit will be applied automatically to your original payment method. Please allow up to 10 working days for the refund to appear in your account.
For more information on our returns policy or if you need assistance with your return, please visit our Returns and Refunds page. If you have any questions, feel free to reach out to us at [email protected].
Thank you for shopping with Au Vodka. We are committed to ensuring a smooth and hassle-free return process for you.