All articles
Categories
Articles
How can I enquire about job vacancies or roles within the company?
If you are interested in enquiring about job vacancies or roles within the company, we welcome you to send your request via email. Please include any relevant details such as your qualifications and experience and we will get back to you with any...
Do you accept Paypal?
PayPal Checkout ProcessWhen you choose to checkout using PayPal, you will be directed to the PayPal site to complete your payment. Here's what to expect:Log InYou will be prompted to log in to your PayPal account with your credentials.Review Your...
Are there any restrictions with discount codes?
Discount codes are typically valid for a limited time and may be restricted to selected products, collections, or minimum order values. Only one code can be used per order, and discounts cannot be applied retrospectively once a purchase has been...
Glassware care instructions
How do I wash my glassware?To ensure the longevity and appearance of your Au Vodka glassware, we recommend hand washing all of our glassware. This helps to prevent any damage that might occur from the high heat or harsh detergents used in...
How do I return an order for an exchange or a full refund?
Returns and RefundsIf you would like to return your order for an exchange or a full refund, we have made the process as straightforward as possible. Please follow these steps:Complete the Returns FormPlease complete our online returns form...
SHIPPING POLICY
ORDER AND SHIPPING TERMSAGE CONFIRMATION AND DELIVERY:By using the website and making a purchase, customers confirm they are at least 21 years of age, accept terms of service, and acknowledge that for delivery to be completed someone 21+ must be...
What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?
If your Au Vodka Bubblegum does not have the correct colour, flavour, or aroma, we sincerely apologise for failing to meet your expectations. Due to the use of natural ingredients in our products, variations may occur from batch to batch. To help...
Northern Ireland & Channel Islands delivery
Northern Ireland and Channel Islands DeliveryFor customers in Northern Ireland and the Channel Islands, we offer a reliable shipping service to ensure your Au Vodka products reach you safely and promptly.Our standard shipping for these locations...
What are my options if an item I ordered is out of stock?
If an item you ordered is out of stock, such as the 70cl bottles of Blue Raspberry AU, we will offer you a selection of alternative flavours that are currently available for you to choose from. If you do not wish to select an alternative, you can...
Loyalty program
How do I join the loyalty program?Joining The Gold Gang Loyalty Programme is easy! As soon as you register an account on the Au Vodka website, you will be automatically enrolled in the program. By creating an account, you’re also opting in to...
What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?
If your order hasn't arrived within the expected delivery window, please contact us with your order details so we can investigate the matter further. It is helpful if you provide us with your order number, the email address used to place the...
Can I cancel or modify my order after it has been placed?
Once an order has been placed, it cannot be cancelled or modified due to our speedy shipping process. At Au Vodka, we’ve designed our system to dispatch orders as quickly as possible to ensure prompt delivery for our customers. This means there is...
How do I track my order?
Tracking Your OrderOnce your order has been dispatched, you will receive an email containing your tracking number and all the necessary tracking details. This email will include a link to the courier’s website, where you can monitor the progress...
My tracking information hasn’t updated — what happens next?
Once your order has been dispatched, tracking updates can take up to 24–48 hours to refresh. Sometimes parcels won’t show movement until they reach the next courier scanning point, so it may look like nothing’s happening even though it’s on its...
Email us directly.
Thank you for your order!To assist you best, please email [email protected] with your order number and any additional details related to your inquiry.Thank you for your patience and understanding!
How can I cancel my subscription service?
To cancel your subscription, you will need to log into your account online and access the 'manage my subscription' section, where you can cancel your subscription after the initial 3-month period. Subscriptions come with an agreed minimum period...
What should I do if my order is damaged, lost, or delayed in transit?
If your order is damaged, lost, or significantly delayed, we deeply apologise for the inconvenience. Here's what you can do:Contact us at the earliest convenience with the details of your issue, including your order number and any relevant...
What happens after I have returned my order?
Returns and Refund ProcessingOnce we receive your returned order, we will send you an email confirmation to acknowledge receipt of the items. Our team will then carefully inspect the returned items to ensure they meet our return conditions.After...
UK delivery - Shipping policy 🇬🇧
Shipping policy🇬🇧 UK Mainland DeliveryFree DeliveryFree Standard Delivery with Royal Mail on all orders £55 and above.Standard DeliveryRoyal Mail Standard Delivery – £1.99Estimated arrival: 2–5 working days after dispatch.Next Day DeliveryRoyal...
EU Delivery
EU DeliveryFor customers in the EU, we offer reliable and efficient delivery services to a range of countries. Here are the details for our standard delivery service:Netherlands: Estimated delivery within 1-3 working days after dispatch.Germany:...
My order was damaged during delivery. What are my next steps?
We ensure all orders are packed carefully and securely, however we understand that damage can sometimes occur during transit. If your order arrives damaged please contact our customer service team via email immediately.When contacting our support...
Which payment types do you accept?
Accepted Payment MethodsAt Au Vodka, we aim to make your shopping experience as convenient as possible. We accept a variety of secure payment methods to suit your preferences. You can complete your purchase using any of the...
What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?
If your parcel has been marked as delivered but you are unable to locate it, we understand how concerning this situation can be and are here to assist you.We recommend starting by checking with your neighbours, household members, or any safe...