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At Au Vodka, we pride ourselves on delivering premium vodka with unparalleled style and sophistication. Whether you’re looking to elevate your next event, find the perfect gift, or simply enjoy our luxury vodka at home, we have a range of products de
My order was damaged during delivery. What are my next steps?
Our customer service team will work with you to resolve the issue as soon as possible.
How do I report a damaged item I received in my order?
If you have received your order and an item has been damaged during shipping, we are here to help you resolve this issue promptly. Please follow these steps:. We understand the inconvenience this may have caused and assure you that we will take the n
What should I do if my parcel is marked as delivered, but I haven't received it?
We're sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven't received it, please check with your neighbors or any safe spots where the courier might have left the package. If you still can't find it, please c
If my gift set arrives with a damaged or scratched cup, how can I get it resolved?
We are sorry to see that your gift set did not meet expectations. If an item arrives damaged, please provide pictures as proof of the damage and contact our customer service. We will arrange for a replacement to be dispatched as soon as possible and
How do I report an issue with my order such as missing, damaged, or incorrect items?
To report an issue with your order such as missing, damaged, or incorrect items, kindly follow this procedure:. Our customer service team will review your email and respond to your enquiry as soon as possible.
What are my options if an item I ordered is out of stock?
If an item you ordered is out of stock, such as the 70cl bottles of Blue Raspberry AU, we will offer you a selection of alternative flavours that are currently available for you to choose from. If you do not wish to select an alternative, you can let
What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?
If your order hasn't arrived within the expected delivery window, please contact us with your order details so we can investigate the matter further. It is helpful if you provide us with your order number, the email address used to place the order, a
What should I do if my order is damaged, lost, or delayed in transit?
If your order is damaged, lost, or significantly delayed, we deeply apologise for the inconvenience. Here's what you can do:.
How can I enquire about job vacancies or roles within the company?
If you are interested in enquiring about job vacancies or roles within the company, we welcome you to send your request via email. Please include any relevant details such as your qualifications and experience and we will get back to you with any ava
How can I make a formal complaint?
To make a formal complaint, we kindly ask you to send an email detailing your grievances directly to our customer service team. We strive to maintain high standards of service and your feedback is important to us. Be assured that we will review your
What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?
If your Au Vodka Bubblegum does not have the correct colour, flavour, or aroma, we sincerely apologise for failing to meet your expectations. Due to the use of natural ingredients in our products, variations may occur from batch to batch. To help us
How is an incorrectly labelled bottle of Au Vodka handled by customer service?
Our apologies for any inconvenience caused by an incorrectly labelled bottle of Au Vodka. It is important for us to address and correct such issues. To resolve this, please send an image of the incorrect label and provide details of your experience.
Email us directly.
Thank you for your order!To assist you best, please email [email protected] with your order number and any additional details related to your inquiry.Thank you for your patience and understanding!