Au Vodka

Browse our help centre to find all support articles, guides, and helpful information in one easy-to-access place.

Help Center - Au Vodka 

How do I report an issue with my order such as missing, damaged, or incorrect items?

How can I make a formal complaint?

How do I report a damaged item I received in my order?

Wrong Item Received? Here's How to Fix It

I haven't received my order!

What should I do if my parcel is marked as delivered, but I haven't received it?

I've received a damaged item, what should I do?

Can I cancel or modify my order after it has been placed?

Email us directly.

What should I do if my order is damaged, lost, or delayed in transit?

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

My order was damaged during delivery. What are my next steps?

Order Issues

How can I track the status of my order?

Shipping Policy

Northern Ireland & Channel Islands delivery

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

How do I track my order?

My tracking information hasn’t updated - what happens next?

UK Delivery - Our Shipping Policy

Shipping

How do I return my order for an exchange/refund?

Cancellation, Refund & Return Policy

Return, refund & exchange policy

How long should a refund take to reach me?

When will I receive my refund for my returned items?

How do I return an order for an exchange or a full refund?

What happens after I have returned my order?

Returns & Exchanges

Do you accept PayPal?

Are there any restrictions with discount codes?

Payment

Stock availability

What are your items made from?

Product Recommendations

Glassware care instructions

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

What are my options if an item I ordered is out of stock?

Products

How can I cancel my subscription service?

Subscription Queries

How can I enquire about job vacancies or roles within the company?

Careers

How do I join the loyalty program?

What are Gold Gang points and what can I use them for?

How do I redeem my points?

Why are my points pending?

Can I be demoted from a tier by redeeming points?

What is the difference between active and lifetime points?

Where can I check my points balance?

Do my points expire?

What do I do if there is an issue with my Gold Gang points balance?

Loyalty

Experiencing an issue with your Au Vodka order? Get quick support for tracking, delays, missing items, and more in our Help Centre.

Find out how long shipping takes, delivery timeframes, and what to expect when placing your order.

Everything you need to know about returns and exchanges, from eligibility to processing times and refunds.

Find information on accepted payment methods, billing processes, and how payments are handled for your orders.

Information about our stock availability, product details, and how to properly care for and maintain your items.

Information about our monthly cocktail subscriptions, including how they work, managing your plan, and delivery details.

Information about careers at our company, including available job roles and how to apply.

Information about our loyalty programme, including what points are, how they work, and how to earn and use them.

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