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How do I return an order for an exchange or a full refund?Updated 2 months ago

Returns and Refunds

If you would like to return your order for an exchange or a full refund, we have made the process as straightforward as possible. Please follow these steps:

  1. Complete the Returns Form
    Please complete our online returns form available on our website. This form allows us to process your return quickly and efficiently. After completing the form, you will receive instructions on how to proceed with the return, along with pre-paid postage to send your order back to us at no additional cost.

  2. Return Inspection and Notification
    Once we receive your returned item(s), our team will inspect the products to ensure they meet our return conditions. We will then notify you via email regarding the approval or rejection of your refund or exchange. This email will include the details of your return status.

  3. Refund Processing
    If your return is approved, your refund will be processed promptly. The refund will be automatically applied to the original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your banking provider, and it may take several business days to reflect in your account.

We understand that returning items can sometimes be an inconvenience, and we sincerely apologise for any trouble this may cause. Our goal is to make the return process as easy and efficient as possible.

For more information or assistance, please contact us at [email protected]. We are here to help!

Thank you for shopping with Au Vodka. We appreciate your understanding and patience.

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