Order Issues
Experiencing an issue with your Au Vodka order? Get quick support for tracking, delays, missing items, and more in our Help Centre.
How do I report an issue with my order such as missing, damaged, or incorrect items?
To report an issue with your order such as missing, damaged, or incorrect items, kindly follow this procedure. Our customer service team will review your email and respond to your enquiry as soon as possible.
How can I make a formal complaint?
To make a formal complaint, we kindly ask you to send an email detailing your grievances directly to our customer service team.
How do I report a damaged item I received in my order?
If you have received your order and an item has been damaged during shipping, we are here to help you resolve this issue promptly. Please follow these steps:. We understand the inconvenience this may have caused and assure you that we will take the n
Wrong Item Received? Here's How to Fix It
This section will explain the steps and process of what to do in the unlikely case of receiving a wrong item in your order.
I haven't received my order!
If you haven’t received this email or are experiencing difficulties with tracking your order, please don’t hesitate to contact our customer service team.
What should I do if my parcel is marked as delivered, but I haven't received it?
We're sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven't received it, please check with your neighbours or any safe spots where the courier might have left the package.
I've received a damaged item, what should I do?
If you’ve received a damaged item, please contact our customer service team. To help us process your request quickly, kindly include your order number and a clear photo of the damaged item.
Can I cancel or modify my order after it has been placed?
Once an order has been placed, it cannot be cancelled or modified due to our speedy shipping process. Our system to dispatch orders as quickly as possible to ensure prompt delivery for our customers.
Email us directly.
If you would like to email us directly please email us with your order number and any additional details related to your inquiry.
What should I do if my order is damaged, lost, or delayed in transit?
If your order is damaged, lost, or significantly delayed, here's what you can do.
What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?
If your parcel has been marked as delivered but you are unable to locate it, we understand how concerning this situation can be and are here to assist you.
My order was damaged during delivery. What are my next steps?
Our customer service team will work with you to resolve the issue as soon as possible.