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Order issues

I've received a damaged item, what should I do?

Find out what to do if your Au Vodka order arrives damaged. Learn how to report issues and get a resolution quickly with our customer support team.

Wrong Item Received? Here's How to Fix It

Received the wrong item from Au Vodka? Contact our customer service team with your order number and photos for a swift resolution.

I haven't received my order!

Experiencing a delay with your Au Vodka order? Learn what steps to take, how to track your package, and when to contact us for help.

Can I cancel or modify my order after it has been placed?

Due to our fast dispatch process, orders cannot be changed or cancelled after being placed. Learn about returns and refunds for unwanted items.

What should I do if I haven't received my order yet?

Lost your Au Vodka order? Contact us for help with replacements or refunds. Learn how we handle lost or delayed parcels promptly.

How can I track the status of my order?

Learn how to track your Au Vodka order. Receive updates and manage your delivery with the tracking number provided after dispatch.

What happens if my parcel has been lost in transit?

Lost your Au Vodka order? Contact us for help with replacements or refunds. Learn how we handle lost or delayed parcels promptly.

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

Learn how to track your Au Vodka order. Receive updates and manage your delivery with the tracking number provided after dispatch.

What should I do if I receive a replacement order I did not request?

If you’ve received an unrequested replacement order, find out how to return it for a refund. Learn about your options with Au Vodka.