Order Issues
Experiencing an issue with your Au Vodka order? Get quick support for tracking, delays, missing items, and more in our Help Centre.
How do I report an issue with my order such as missing, damaged, or incorrect items?
To report an issue with your order such as missing, damaged, or incorrect items, kindly follow this procedure:. Our customer service team will review your email and respond to your enquiry as soon as possible.
How can I make a formal complaint?
To make a formal complaint, we kindly ask you to send an email detailing your grievances directly to our customer service team: [email protected] We strive to maintain high standards of service and your feedback is important to us. Be assu
How do I report a damaged item I received in my order?
If you have received your order and an item has been damaged during shipping, we are here to help you resolve this issue promptly. Please follow these steps:. We understand the inconvenience this may have caused and assure you that we will take the n
Wrong Item Received? Here's How to Fix It
We understand how frustrating it can be to receive incorrect items in your order, and we sincerely apologise for any inconvenience caused. At Au Vodka, we take pride in carefully preparing and packing each order to ensure you receive exactly what you
I haven't received my order!
We sincerely apologise for the delay in receiving your order. We understand how disappointing it can be to wait longer than expected for a delivery, especially when you’re eagerly anticipating your Au Vodka products. Please know that we are committed
What should I do if my parcel is marked as delivered, but I haven't received it?
We're sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven't received it, please check with your neighbours or any safe spots where the courier might have left the package. If you still can't find it, please
I've received a damaged item, what should I do?
We deeply regret any inconvenience caused if you've received a damaged item. At Au Vodka, we take immense pride in ensuring that all orders are securely packed to reach you in pristine condition. However, despite our best efforts, occasional mishaps