How do I report a damaged item I received in my order?Updated 2 hours ago
If you have received your order and an item has been damaged during shipping, we are here to help you resolve this issue promptly. Please follow these steps:
- Take a photograph of the damaged item, which will be essential in assisting us with our investigation.
- Retain the product and its original packaging, as these are crucial for us to fully address your concern.
- Send the photograph of the damaged item along with your order number to our dedicated customer service team at our support email address: [email protected].
We understand the inconvenience this may have caused and assure you that we will take the necessary steps to rectify the situation, including considering a replacement or a refund as per our policy on damaged items.
Our team will review the details and work with you to ensure a satisfactory resolution.