Au Vodka

<p>If you would like to email us directly please email us at <a data-fr-linked="true" href="mailto:customerservices@auvodka.com">customerservices@auvodka.com</a> with your order number and any additional details related to your inquiry.</p>

If you would like to email us directly please email us with your order number and any additional details related to your inquiry.

Email us - Au Vodka

Order Issues

How do I report an issue with my order such as missing, damaged, or incorrect items?

How can I make a formal complaint?

How do I report a damaged item I received in my order?

Wrong Item Received? Here's How to Fix It

I haven't received my order!

What should I do if my parcel is marked as delivered, but I haven't received it?

I've received a damaged item, what should I do?

Can I cancel or modify my order after it has been placed?

Email us directly.

What should I do if my order is damaged, lost, or delayed in transit?

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

My order was damaged during delivery. What are my next steps?

How can I track the status of my order?

Shipping Policy

Northern Ireland & Channel Islands delivery

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

How do I track my order?

My tracking information hasn’t updated - what happens next?

UK Delivery - Our Shipping Policy

Shipping

How do I return my order for an exchange/refund?

Cancellation, Refund & Return Policy

Return, refund & exchange policy

How long should a refund take to reach me?

When will I receive my refund for my returned items?

How do I return an order for an exchange or a full refund?

What happens after I have returned my order?

Returns & Exchanges

Do you accept PayPal?

Are there any restrictions with discount codes?

Payment

Stock availability

What are your items made from?

Product Recommendations

Glassware care instructions

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

What are my options if an item I ordered is out of stock?

Products

How can I cancel my subscription service?

Subscription Queries

How can I enquire about job vacancies or roles within the company?

Careers

How do I join the loyalty program?

What are Gold Gang points and what can I use them for?

How do I redeem my points?

Why are my points pending?

Can I be demoted from a tier by redeeming points?

What is the difference between active and lifetime points?

Where can I check my points balance?

Do my points expire?

What do I do if there is an issue with my Gold Gang points balance?

Loyalty

Email us directly.Updated 2 months ago