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What should I do if my parcel is marked as delivered, but I haven't received it?Updated an hour ago

We're sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven't received it, please check with your neighbours or any safe spots where the courier might have left the package. If you still can't find it, please contact us immediately at [email protected]. We will open an investigation with the courier which can take up to several days to complete. Meanwhile, make sure your delivery details are correct to help us assist you effectively.

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