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Order Issues

Experiencing an issue with your Au Vodka order? Get quick support for tracking, delays, missing items, and more in our Help Centre.

Shipping

Find out how long shipping takes, delivery timeframes, and what to expect when placing your order.

Returns & Exchanges

Everything you need to know about returns and exchanges, from eligibility to processing times and refunds.

Payment

Find information on accepted payment methods, billing processes, and how payments are handled for your orders.

Products

Information about our stock availability, product details, and how to properly care for and maintain your items.

Subscription Queries

Information about our monthly cocktail subscriptions, including how they work, managing your plan, and delivery details.

Careers

Information about careers at our company, including available job roles and how to apply.

Loyalty

Information about our loyalty programme, including what points are, how they work, and how to earn and use them.

Articles

Why are my points pending?

Your points may show as pending while we wait for your order to be completed and the points to be approved. Once they've been approved, they'll be added to your active points balance and available to redeem. Please allow up to 14 days for your points

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