Upon placing an order, you will receive a tracking number along with a link to monitor your delivery status. This information is typically sent via email once your order has been dispatched. Tracking allows you to follow your parcel’s journey and pro

Upon placing an order, you will receive a tracking number along with a link to monitor your delivery status. This information is typically sent via email once your order has been dispatched. Tracking allows you to follow your parcel&#x2019;s journey and provides updates on its estimated delivery time.If you have not received a tracking number, it may indicate that your order has not yet been dispatched. We aim to process and ship all orders as swiftly as possible, and you should receive an update shortly after placing your order. However, if there is a delay beyond a reasonable timeframe and you still have not received a tracking update, we recommend reaching out to our customer service team at <a rel="noopener">customerservices@auvodka.com</a> for assistance.Please include your order number when contacting us so we can locate your order details and provide accurate updates.For further information about how we handle dispatch and delivery, please visit our <a href="https://auvodka.co.uk/policies/shipping-policy">Shipping Information</a> page. Thank you for your patience and understanding. We are committed to ensuring your experience with Au Vodka is smooth and enjoyable, and our team is here to assist with any concerns.

How can I track the status of my order?

Au Vodka

Find out how long shipping takes, delivery timeframes, and what to expect when placing your order.

Shipping Help - Au Vodka

Shipping

How do I report an issue with my order such as missing, damaged, or incorrect items?

How can I make a formal complaint?

How do I report a damaged item I received in my order?

Wrong Item Received? Here's How to Fix It

I haven't received my order!

What should I do if my parcel is marked as delivered, but I haven't received it?

I've received a damaged item, what should I do?

Order Issues

How do I return my order for an exchange/refund?

CANCELLATION, REFUND, AND RETURN POLICY

Return, refund & exchange policy

How long should a refund take to reach me?

When will I receive my refund for my returned items?

How do I return an order for an exchange or a full refund?

Returns & Exchanges

Do you accept PayPal?

Are there any restrictions with discount codes?

Payment

Stock availability

What are your items made from?

Product Recommendations

Glassware care instructions

Products

Rewards

Subscription Queries

How can I enquire about job vacancies or roles within the company?

Careers