Returns & Exchanges
Everything you need to know about returns and exchanges, from eligibility to processing times and refunds.
How do I return my order for an exchange/refund?
If you would like to return an order for an exchange or a full refund, we’ve made the process as simple as possible. Please follow the steps outlined below to initiate your return. Complete the Returns FormPlease fill out the returns form to begin th
CANCELLATION, REFUND, AND RETURN POLICY
Cancelling an order. Once an order is placed we're unable to cancel it, as it moves through our system right away to get to you as quickly as possible. However, you can return the items once they arrive using our returns form to get a full refund if
Return, refund & exchange policy
At Au Vodka Ltd ("Au Vodka"), we want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item, we will accept returns for any unused items within 14 days of receiving them. To ensure your return is processed
How long should a refund take to reach me?
Refunds typically take 5 to 10 working days to appear in your account, depending on your payment provider. While we process refunds promptly once your return is approved, the exact timeframe for the refund to reach you can vary based on the following
When will I receive my refund for my returned items?
To make your return experience as smooth as possible, our return system provider, Yodel, will display a timeline of events for you to track your return. This will allow you to follow the journey of your returned items until they reach us. Proof of Re
How do I return an order for an exchange or a full refund?
If you would like to return your order for an exchange or a full refund, we have made the process as straightforward as possible. Please follow these steps:. Complete the Returns FormPlease complete our online returns form available on our website. T