Au Vodka

<p data-pm-slice="1 1 []" id="isPasted">Your points may show as pending while we wait for your order to be completed and the points to be approved. Once they&apos;ve been approved, they&apos;ll be added to your active points balance and available to redeem.</p><p>Please allow up to 14 days for your points to become active.</p>

Your points may show as pending while we wait for your order to be completed and the points to be approved. Once they've been approved, they'll be added to your active points balance and available to redeem. Please allow up to 14 days for your points

Why are my points pending?

How do I report an issue with my order such as missing, damaged, or incorrect items?

How can I make a formal complaint?

How do I report a damaged item I received in my order?

Wrong Item Received? Here's How to Fix It

Can I cancel or modify my order after it has been placed?

Email us directly.

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

My order was damaged during delivery. What are my next steps?

Order Issues

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

How do I track my order?

My tracking information hasn’t updated - what happens next?

UK Delivery - Our Shipping Policy

Shipping

How do I return my order for an exchange/refund?

Cancellation, Refund & Return Policy

Return, refund & exchange policy

When will I receive my refund for my returned items?

How do I return an order for an exchange or a full refund?

What happens after I have returned my order?

Returns & Exchanges

Do you accept PayPal?

Are there any restrictions with discount codes?

Payment

Stock availability

Glassware care instructions

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

What are my options if an item I ordered is out of stock?

Products

How can I cancel my subscription service?

Subscription Queries

How can I enquire about job vacancies or roles within the company?

Careers

How do I join the loyalty program?

What are Gold Gang points and what can I use them for?

How do I redeem my points?

Can I be demoted from a tier by redeeming points?

What is the difference between active and lifetime points?

Where can I check my points balance?

Do my points expire?

What do I do if there is an issue with my Gold Gang points balance?

Loyalty

Why are my points pending?Updated 2 hours ago