Wrong Item Received? Here's How to Fix ItUpdated a month ago

We understand how frustrating it can be to receive incorrect items in your order, and we sincerely apologise for any inconvenience caused.

At Au Vodka, we take pride in carefully preparing and packing each order to ensure you receive exactly what you’ve requested. However, mistakes can occasionally happen, and we are here to resolve any issues swiftly and efficiently.

If you’ve received the wrong items, please don’t hesitate to get in touch with our dedicated customer service team at [email protected]. To help us address the issue as quickly as possible, kindly include your order number and a clear photo of the items you received. This will allow us to investigate the matter and offer the most appropriate solution, whether that’s sending out the correct products or arranging another resolution.

Your satisfaction is at the heart of everything we do, and we are committed to ensuring your experience with Au Vodka meets—and exceeds—your expectations.

For more information on what to do in similar situations, please visit our Returns and Refunds or Shipping Information pages. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.