What should I do if I receive a replacement order I did not request?Updated 3 months ago

If you receive a replacement order you did not request and you prefer a refund instead, you can refuse the delivery of this order. Once we see that the order is on the way back to us, we will process a full refund. Alternatively, you can return the parcel to us, and upon receipt, we will issue your refund. We apologise for any inconvenience this may have caused and appreciate your understanding.