What should I do if I haven't received my order yet?Updated a month ago

If your order has exceeded 7 days without a tracking update or if you’ve been notified by the courier that there is an issue with the delivery, it may have been lost or damaged in transit. We sincerely apologise for any inconvenience this may have caused and are here to resolve the matter for you promptly.

In such cases, we recommend contacting our customer service team as soon as possible at [email protected]. Please provide your order number and any relevant details to help us investigate the issue efficiently. Once we’ve reviewed your case, we can offer a solution tailored to your preference—either sending a replacement order with express delivery or processing an alternative solution.

At Au Vodka, we take lost or delayed shipments seriously and are committed to ensuring that you receive the service and products you expect. While such situations are rare, we work closely with our courier partners to investigate and resolve these issues swiftly.

For additional guidance, please visit our Shipping Information or Returns and Refunds pages. Thank you for your patience and understanding as we address this matter, and we appreciate the opportunity to improve your experience with us.