What happens if my parcel has been lost in transit?Updated 3 months ago

If it becomes evident that your parcel has been lost in transit, we sincerely apologise for the inconvenience caused. At Au Vodka, we understand how frustrating this can be and are committed to resolving the issue as quickly as possible.

In cases where your parcel appears to be missing, we will contact the courier directly to investigate the matter further. If the parcel is confirmed as lost, we can arrange a replacement order with express delivery or offer an alternative solution, depending on your preference.

For parcels marked as delivered but that cannot be located, we recommend first checking with your neighbours, household members, or any safe locations where the parcel might have been left. If you’re still unable to locate your parcel, please reach out to us at [email protected] with your order number and any relevant details. We will promptly initiate an investigation with the courier to determine the parcel's status. Please note that such investigations typically take up to 5 working days to complete.

For more details on delivery policies and next steps in such scenarios, please visit our Shipping Information or Returns and Refunds pages. We value your patience and understanding while we work to resolve this matter to your satisfaction.