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What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?Updated 8 days ago

If your parcel has been marked as delivered, but you are unable to locate it, please start by checking with your neighbours, safe spaces, or any alternate delivery location specified. Couriers often provide photographic evidence of delivery, which can be helpful in locating the parcel. If none of these steps yield results, please contact us to open an investigation with the courier service. While investigations take time to complete, we will endeavor to resolve the matter as efficiently as possible.

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