What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?Updated 2 months ago
If your parcel has been marked as delivered but you are unable to locate it, we understand how concerning this situation can be and are here to assist you.
We recommend starting by checking with your neighbours, household members, or any safe spaces where the parcel may have been left. If you’ve specified an alternate delivery location, such as a designated safe place, it’s worth checking there as well. Couriers often provide photographic evidence of delivery, which can be helpful in pinpointing where your parcel was placed. If you have access to this, please review the image for additional clues.
If these steps do not resolve the issue, please contact us at [email protected] with your order number and any relevant details. We will promptly open an investigation with the courier to determine the status of your parcel. Courier investigations typically take time to complete, but we will keep you informed throughout the process and work to resolve the matter as efficiently as possible.
For further guidance, please visit our Shipping Information or Returns and Refunds pages. Thank you for your patience and understanding as we work to resolve this issue to your satisfaction.