Loyalty programUpdated a month ago

How do I join the loyalty program?

Joining The Gold Gang Loyalty Programme is easy! As soon as you register an account on the Au Vodka website, you will be automatically enrolled in the program. By creating an account, you’re also opting in to receive marketing communications and Gold Gang updates to keep you informed about special offers, new products, and rewards.

What are Gold Gang points and what can I use them for?

Gold Gang points are a form of virtual currency that you can earn every time you make a purchase at Au Vodka. These points can be redeemed for a variety of rewards, such as store discounts, or to purchase products from our website. Additionally, as you accumulate points, you’ll have the opportunity to rank up in our loyalty tiers and unlock even more exclusive benefits.

How do I redeem my points?

After making a purchase at Au Vodka, your points will automatically be added to your account. To view and redeem them, simply log into your account and head to the Rewards page. You can use your points towards store discounts or directly on purchases during checkout.

Why are my points pending?

Your points may remain pending for up to 14 days. This is a precautionary measure in case items are returned or if there are any other unforeseen circumstances affecting the purchase. Once the points are confirmed, they will be added to your balance and available for use.

Can I be demoted from a tier by redeeming points?

No, you will not be demoted from your loyalty tier by redeeming points. The points you’ve earned are meant to be used, and redeeming them will not affect your tier status. Your tier is determined by your total points, which remain unaffected by how you choose to spend them.

What is the difference between active points and lifetime points?

• Active points: These are the points you’ve earned within the last 12 months. They can be used to redeem discounts or to purchase products.
• Lifetime points: This reflects the total points you’ve accumulated since joining The Gold Gang Loyalty Programme. These points contribute to your tier level, determining the extra benefits you receive based on your membership status.

Where can I check my points balance?

To view your points balance, simply log into your account on the Au Vodka website and visit the ‘My Rewards’ section. This will display both your active and lifetime points.

Do my points expire?

Yes, active points will expire after 12 months from the date they are earned. Be sure to use your points before they expire to make the most of your rewards!

What do I do if I think there is an issue with my Gold Gang points balance?

If you believe there is an issue with your points balance or if you have any questions regarding your account, please contact us at customerservices@auvodka.com Our customer service team will be happy to assist you.