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Loyalty programUpdated a year ago

How do I join the loyalty program?

As soon as you've registered an account at Au Vodka, you are automatically enrolled into The Gold Gang Loyalty Programme. By creating an Au Vodka account, you are also opting into marketing communications and Gold gang updates.

What are Gold Gang points and what can I use them for?

Gold Gang points can be used as a virtual currency to redeem various store discounts, purchase products and rank up the tiers.

How do I redeem my points?

Every time you make a purchase at Au Vodka, your points will be added to your account which can be viewed on your rewards page. These points can then be used to redeem online store discounts. Points can also be used on purchases.

Why are my points pending?

Points may remain pending for up to 20 days. This is because some products may be returned, or due to other unforeseen circumstances.

Can I be demoted from a tier by redeeming points?

No, you will not be demoted from your tier for spending points. Your points are there to be used!

What is the difference between active points and lifetime points?

'Active points' displays the total number of points you have earned in the last 12 months, These points can be used to redeem discounts or be used on purchases.

'Lifetime Points' represents the total number of points since joining The Gold Gang Loyalty Scheme. These points will determine your tier, and the extra benefits that arise from being in that tier.

Where can I check my points balance?

Points can be viewed by logging into your account and visiting the 'My Rewards' section.

Do my points expire?

Yes, active points will expire after 12 months.

What do I do if I think there is an issue with my Gold Gang points balance?

If you think there is an issue with our points balance, please contact [email protected].

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