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Au Vodka

Information about rewards and loyalty program.

Rewards

How do I report an issue with my order such as missing, damaged, or incorrect items?

How can I make a formal complaint?

How do I report a damaged item I received in my order?

Wrong Item Received? Here's How to Fix It

I haven't received my order!

What should I do if my parcel is marked as delivered, but I haven't received it?

I've received a damaged item, what should I do?

Order issues

How can I track the status of my order?

How long does shipping take?

How do I return my order for an exchange/refund?

CANCELLATION, REFUND, AND RETURN POLICY

Return, refund & exchange policy

How long should a refund take to reach me?

When will I receive my refund for my returned items?

Returns & Exchanges

Payment

Stock availability

Sustainability

What are your items made from?

Product Recommendations

Products

Subscription queries

How can I enquire about job vacancies or roles within the company?

Do you accept Paypal?

Are there any restrictions with discount codes?

Glassware care instructions

How do I return an order for an exchange or a full refund?

SHIPPING POLICY

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

Northern Ireland & Channel Islands delivery

What are my options if an item I ordered is out of stock?

Loyalty program

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

Can I cancel or modify my order after it has been placed?

How do I track my order?

My tracking information hasn’t updated — what happens next?

Email us directly.

How can I cancel my subscription service?

What should I do if my order is damaged, lost, or delayed in transit?

What happens after I have returned my order?

UK delivery - Shipping policy 🇬🇧

EU Delivery

My order was damaged during delivery. What are my next steps?

Which payment types do you accept?

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?