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Au Vodka

We understand how frustrating it can be to receive incorrect items in your order.At Au Vodka, our customer service team is dedicated to swiftly resolving any issues with incorrect items. If you&apos;ve received the wrong items, please reach out to us immediately at <a href="https://auvodka.co.uk/pages/contact-au" target="_blank" rel="noopener noreferrer"></a><a rel="noopener noreferrer" target="_blank">customerservices@auvodka.co.uk</a>. To help us resolve the issue promptly and accurately, kindly include your order number and a clear image of the items you received.Your satisfaction is our priority, and we&apos;re committed to ensuring your experience with Au Vodka exceeds your expectations. Thank you for bringing this to our attention&#x2014;we&apos;re here to make it right for you.

We understand how frustrating it can be to receive incorrect items in your order. At Au Vodka, our customer service team is dedicated to swiftly resolving any issues with incorrect items. If you've received the wrong items, please reach out to us imm

I've received an incorrect item in my order, what shall I do?

Order issues

I've received a damaged item, what should I do?

I haven't received my order!

Can I cancel or modify my order after it has been placed?

What should I do if I haven't received my order yet?

How can I track the status of my order?

What happens if my parcel has been lost in transit?

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

What should I do if I receive a replacement order I did not request?

UK delivery - Shipping policy 🇬🇧

Northern Ireland & Channel Islands delivery

USA delivery 🇺🇸

Australia delivery🇦🇺

EU Delivery

How do I track my order?

How long does shipping take?

How do I return my order for an exchange/refund?

Return, refund & exchange policy

When will I receive my refund for my returned items?

How do I return an order for an exchange or a full refund?

What happens after I have returned my order?

Returns & Exchanges

Which payment types do you accept?

How long should a refund take to reach me?

Do you accept Paypal?

Are there any restrictions with discount codes?

Payment

Materials

Glassware care instructions

Stock availability

Sustainability

Products

Loyalty program

Rewards

How can I cancel my subscription service?

Subscription queries

Product Recommendations

My order was damaged during delivery. What are my next steps?

How do I report a damaged item I received in my order?

What should I do if my parcel is marked as delivered, but I haven't received it?

If my gift set arrives with a damaged or scratched cup, how can I get it resolved?

How do I report an issue with my order such as missing, damaged, or incorrect items?

What are my options if an item I ordered is out of stock?

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

What should I do if my order is damaged, lost, or delayed in transit?

How can I enquire about job vacancies or roles within the company?

How can I make a formal complaint?

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

How is an incorrectly labelled bottle of Au Vodka handled by customer service?

Email us directly.

I've received an incorrect item in my order, what shall I do?Updated 6 months ago