I've received a damaged item, what should I do?Updated 2 months ago
We deeply regret any inconvenience caused if you've received a damaged item.
At Au Vodka, we take immense pride in ensuring that all orders are securely packed to reach you in pristine condition. However, despite our best efforts, occasional mishaps can occur during transit, and we sincerely apologise if this has affected your order.
If you’ve received a damaged item, please contact our customer service team at [email protected]. To help us process your request quickly, kindly include your order number and a clear photo of the damaged item. This information allows us to assess the situation and arrange a resolution as efficiently as possible.
We are committed to providing a premium experience for all our customers, and our team is dedicated to rectifying such issues promptly. Whether it’s sending a replacement or offering an alternative solution, we aim to ensure your satisfaction.
For more details about our return and replacement policies, please visit our Returns and Refunds page. To learn about the steps we take to pack your order securely, explore our Shipping Information section.
Thank you for your patience and understanding. We value your support and look forward to resolving this matter swiftly so you can enjoy your Au Vodka products as intended.