I haven't received my order!Updated 3 months ago

We sincerely apologise for the delay in receiving your order. We understand how disappointing it can be to wait longer than expected for a delivery, especially when you’re eagerly anticipating your Au Vodka products. Please know that we are committed to resolving this matter as quickly as possible.

At Au Vodka, we strive to ensure that all orders are processed, dispatched, and delivered in a timely manner. As soon as your order leaves our facility, you will receive an email containing your tracking information, allowing you to monitor its progress. If you haven’t received this email or are experiencing difficulties with tracking your order, please don’t hesitate to contact our customer service team at [email protected]. Be sure to include your order number so we can assist you promptly.

While delays can sometimes occur due to unforeseen circumstances with our couriers, we are actively working with them to minimise such issues and keep you informed every step of the way.

For more information on delivery times and what to expect, please visit our Shipping Information page. Thank you for your patience, understanding, and continued support. We’re here to ensure your experience with Au Vodka remains a positive one.