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I haven't received my order!Updated a month ago

We sincerely apologise for the delay in receiving your order.

At Au Vodka, we strive to deliver our premium products to you as swiftly and seamlessly as possible. We understand how eagerly you anticipate your purchase and share your frustration over this delay.

As soon as your order leaves our facility, you should receive an email with your tracking information. If you haven’t received this email or if there’s any issue with your delivery, please don’t hesitate to reach out to our dedicated customer service team at [email protected].

We value each customer and are committed to providing exceptional service. Our team is on standby, ready to assist you and ensure your order reaches you promptly. Thank you for your patience and understanding. We appreciate your continued support and are eager to resolve this for you as soon as possible.

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