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Can I cancel or modify my order after it has been placed?Updated 2 months ago

Once an order has been placed, it cannot be cancelled or modified due to our speedy shipping process. At Au Vodka, we’ve designed our system to dispatch orders as quickly as possible to ensure prompt delivery for our customers. This means there is a very limited window of time to make changes or cancel an order once it has been confirmed.

If you realise you’ve made a mistake—such as selecting the wrong item, entering incorrect details, or wishing to use an alternative payment method like Clearpay—we recommend waiting for the delivery and then initiating a return. Our hassle-free return process includes pre-paid postage, making it easy for you to send the item(s) back.

To get started, please visit the Returns section of our website and complete the returns form. Once we receive the returned items, you’ll have the option to request an exchange or a full refund, depending on your preference.

For more information about our returns policy, shipping process, or payment methods, please explore our Returns and Refunds, Shipping Information, or Payment Options pages. Thank you for understanding, and we are here to assist if you have further questions or concerns.

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