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Au Vodka

AUSTRALIAN DELIVERY. Our standard shipping partner is Sendle and the delivery estimates from dispatch are:- NSW metro area from 1-3 business days. - Other areas range from 3-10 business days. Shipping is calculated by territory. For Next Day Delivery

Australia delivery🇦🇺

How long does shipping take?

I've received a damaged item, what should I do?

I've received an incorrect item in my order, what shall I do?

I haven't received my order!

Can I cancel or modify my order after it has been placed?

What should I do if I haven't received my order yet?

How can I track the status of my order?

What happens if my parcel has been lost in transit?

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

What should I do if I receive a replacement order I did not request?

Order issues

UK delivery - Shipping policy 🇬🇧

Northern Ireland & Channel Islands delivery

USA delivery 🇺🇸

EU Delivery

How do I track my order?

How do I return my order for an exchange/refund?

Return, refund & exchange policy

When will I receive my refund for my returned items?

How do I return an order for an exchange or a full refund?

What happens after I have returned my order?

Returns & Exchanges

Which payment types do you accept?

How long should a refund take to reach me?

Do you accept Paypal?

Are there any restrictions with discount codes?

Payment

Materials

Glassware care instructions

Stock availability

Sustainability

Products

Loyalty program

Rewards

How can I cancel my subscription service?

Subscription queries

Product Recommendations

My order was damaged during delivery. What are my next steps?

How do I report a damaged item I received in my order?

What should I do if my parcel is marked as delivered, but I haven't received it?

If my gift set arrives with a damaged or scratched cup, how can I get it resolved?

How do I report an issue with my order such as missing, damaged, or incorrect items?

What are my options if an item I ordered is out of stock?

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

What should I do if my order is damaged, lost, or delayed in transit?

How can I enquire about job vacancies or roles within the company?

How can I make a formal complaint?

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

How is an incorrectly labelled bottle of Au Vodka handled by customer service?

Australia delivery🇦🇺Updated a year ago