Upon placing an order, you will receive a tracking number along with a link to monitor your delivery status. This information is typically sent via email once your order has been dispatched.

Upon placing an order, you will receive a tracking number along with a link to monitor your delivery status. This information is typically sent via email once your order has been dispatched. Tracking allows you to follow your parcel&#x2019;s journey and provides updates on its estimated delivery time.If you have not received a tracking number, it may indicate that your order has not yet been dispatched. We aim to process and ship all orders as swiftly as possible, and you should receive an update shortly after placing your order. However, if there is a delay beyond a reasonable timeframe and you still have not received a tracking update, we recommend reaching out to our customer service team at <a rel="noopener">customerservices@auvodka.com</a> for assistance.Please include your order number when contacting us so we can locate your order details and provide accurate updates.For further information about how we handle dispatch and delivery, please visit our <a href="https://auvodka.co.uk/policies/shipping-policy">Shipping Information</a> page. Thank you for your patience and understanding. We are committed to ensuring your experience with Au Vodka is smooth and enjoyable, and our team is here to assist with any concerns.

How can I track the status of my order?

We have a wide range of delivery options for to suit your preferences. These can all be found here.

Our Shipping Policy is as follows: &#x1F1EC;&#x1F1E7; UK Mainland DeliveryFree Delivery<ul><li>Free Standard Delivery with Royal Mail on all orders &#xA3;55 and above.</li></ul>Standard Delivery<ul><li>Royal Mail Standard Delivery &#x2013; &#xA3;1.99<ul><li>Estimated arrival: 2&#x2013;5 working days after dispatch.</li></ul></li></ul>Next Day Delivery<ul><li>Royal Mail Next Day Delivery &#x2013; &#xA3;5.99</li><li>DPD Next Day Delivery &#x2013; &#xA3;6.99</li><li>DPD Next Day Delivery (over 15kg) &#x2013; &#xA3;8.99</li></ul>Applies to orders placed before 8pm for same-day dispatch. Orders placed after 8pm will be dispatched the following working day. For example, if you order at 9pm on Monday, your order will arrive Wednesday.BFPO<ul><li>Our standard shipping to BFPO addresses with Royal Mail is &#xA3;9.99 and takes 3&#x2013;5 days after dispatch.</li></ul>Northern Ireland &amp; Channel Islands DeliveryChannel Islands<ul><li>Free Standard Shipping (Evri, 3&#x2013;5 working days) on all orders over &#xA3;85.</li><li>Standard Shipping (Evri, 3&#x2013;5 working days): &#xA3;9.99</li></ul>Northern Ireland<ul><li>Standard Delivery (Evri, 1&#x2013;3 working days): &#xA3;9.99</li></ul>&#x1F30D; International OrdersWe only ship to the UK and Northern Ireland on this store. For international orders, please visit our other stores:<ul><li>&#x1F1FA;&#x1F1F8; USA: <a href="https://auvodka.us">auvodka.us</a></li><li>&#x1F1E9;&#x1F1EA; Germany: <a href="https://auvodka.de">auvodka.de</a></li><li>&#x1F1EE;&#x1F1F9; Italy: <a href="https://auvodkaitalia.com">auvodkaitalia.com</a></li><li>&#x1F1F3;&#x1F1F1; Netherlands: <a href="https://auvodka.nl">auvodka.nl</a></li><li>&#x1F1EB;&#x1F1F7; France: <a href="https://auvodka.fr">auvodka.fr</a></li></ul>

Shipping Policy

For customers in Northern Ireland and the Channel Islands, we offer a reliable shipping service to ensure your Au Vodka products reach you safely and promptly.

For customers in Northern Ireland and the Channel Islands, we offer a reliable shipping service to ensure your Au Vodka products reach you safely and promptly.Our standard shipping for these locations is priced at &#xA3;9.99. Delivery typically takes 3-5 days after dispatch, depending on the destination. We use trusted couriers such as Royal Mail and DPD to ensure your order arrives securely. Once your order has been dispatched, you&#x2019;ll receive an email with tracking details so you can monitor your parcel&#x2019;s journey.Please note that delivery times may vary based on the specific location, and unforeseen delays can occasionally occur. For more details on shipping and delivery options, please refer to our <a href="https://auvodka.co.uk/policies/shipping-policy">Shipping Information</a> page. If you have any further questions or concerns, don&#x2019;t hesitate to reach out to us at <a rel="noopener">customerservices@auvodka.com</a>.

Northern Ireland & Channel Islands delivery

If your order hasn't arrived within the expected delivery window, please contact us so we can investigate the matter further.

If your order hasn&apos;t arrived within the expected delivery window, please contact us with your order details at <a href="mailto:customerservices@auvodka.com">customerservices@auvodka.com</a> so we can investigate the matter further. It is helpful if you provide us with your order number, the email address used to place the order, and the shipping/billing address. If the order has exceeded our standard delivery timeframes, we will escalate the issue with our support team to work on a prompt solution.Orders with next-day delivery that has been delayed will typically result in a refund for the delivery charge, which should appear back in your account within a certain range of business days, depending on your bank. If an item is missing from your order upon delivery, please report it promptly, providing photos and details of what you received, so we can arrange for the missing items to be dispatched with express delivery or offer you suitable alternatives to resolve the situation.

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

Once your order has been dispatched, you will receive an email containing your tracking number and all the necessary tracking details.

Once your order has been dispatched, you will receive an email containing your tracking number and all the necessary tracking details. This email will include a link to the courier&#x2019;s website, where you can monitor the progress of your delivery.We encourage you to use the tracking information provided to track your order in real-time. This will help you stay informed about your parcel&#x2019;s journey and estimated delivery time. You may also have the option to divert your order to an alternative delivery address or arrange for redelivery, depending on the courier&apos;s services.If you have any questions or concerns regarding your tracking information or need assistance with redirecting your parcel, please don&#x2019;t hesitate to contact us at <a rel="noopener">customerservices@auvodka.com</a>. Our customer service team is ready to help ensure a smooth and successful delivery.For more information about our shipping and delivery processes, please visit our <a href="https://auvodka.co.uk/policies/shipping-policy">Shipping Information</a> page.

How do I track my order?

Once your order has been dispatched, tracking updates can take up to 24–48 hours to refresh. Sometimes parcels won’t show movement until they reach the next courier scanning point.

Once your order has been dispatched, tracking updates can take up to 24&#x2013;48 hours to refresh. Sometimes parcels won&#x2019;t show movement until they reach the next courier scanning point, so it may look like nothing&#x2019;s happening even though it&#x2019;s on its way.If your tracking hasn&#x2019;t updated after 48 hours, please get in touch with our Customer Support team at <a href="mailto:customerservices@auvodka.com">customerservices@auvodka.com</a> with your order number and we&#x2019;ll investigate it for you straight away.If your parcel is confirmed as lost by the courier, we&#x2019;ll make it right with a replacement or refund as quickly as possible.

My tracking information hasn’t updated - what happens next?

We offer a range of different delivery options to suit your preferences. These can all be found here.

Our Shipping Policy is as follows: UK Mainlands Delivery &#x1F1EC;&#x1F1E7;Free Delivery<ul><li>Free Standard Delivery with Royal Mail on all orders &#xA3;55 and above.</li></ul>Standard Delivery<ul><li>Royal Mail Standard Delivery &#x2013; &#xA3;1.99<ul><li>Estimated arrival: 2&#x2013;5 working days after dispatch.</li></ul></li></ul>Next Day Delivery<ul><li>Royal Mail Next Day Delivery &#x2013; &#xA3;5.99</li><li>DPD Next Day Delivery &#x2013; &#xA3;6.99</li><li>DPD Next Day Delivery (over 15kg) &#x2013; &#xA3;8.99</li></ul>Applies to orders placed before 8pm for same-day dispatch. Orders placed after 8pm will be dispatched the following working day. For example, if you order at 9pm on Monday, your order will arrive Wednesday.BFPO<ul><li>Our standard shipping to BFPO addresses with Royal Mail is &#xA3;9.99 and takes 3&#x2013;5 days after dispatch.</li></ul>Northern Ireland &amp; Channel Islands DeliveryChannel Islands<ul><li>Free Standard Shipping (Evri, 3&#x2013;5 working days) on all orders over &#xA3;85.</li><li>Standard Shipping (Evri, 3&#x2013;5 working days): &#xA3;9.99</li></ul>Northern Ireland<ul><li>Standard Delivery (Evri, 1&#x2013;3 working days): &#xA3;9.99</li></ul>&#x1F30D; International OrdersWe only ship to the UK and Northern Ireland on this store. For international orders, please visit our other stores:<ul><li>&#x1F1FA;&#x1F1F8; USA: <a href="https://auvodka.us/" style=" text-decoration: none;">auvodka.us</a></li><li>&#x1F1E9;&#x1F1EA; Germany: <a href="https://auvodka.de/" style=" text-decoration: none;">auvodka.de</a></li><li>&#x1F1EE;&#x1F1F9; Italy: <a href="https://auvodkaitalia.com/" style=" text-decoration: none;">auvodkaitalia.com</a></li><li>&#x1F1F3;&#x1F1F1; Netherlands: <a href="https://auvodka.nl/" style=" text-decoration: none;">auvodka.nl</a></li><li>&#x1F1EB;&#x1F1F7; France: <a href="https://auvodka.fr/" style=" text-decoration: none;">auvodka.fr</a></li></ul>

UK Delivery - Our Shipping Policy

Au Vodka

Find out how long shipping takes, delivery timeframes, and what to expect when placing your order.

Shipping Help - Au Vodka

Shipping

How do I report an issue with my order such as missing, damaged, or incorrect items?

How can I make a formal complaint?