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<p>We&apos;re sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven&apos;t received it, please check with your neighbors or any safe spots where the courier might have left the package. If you still can&apos;t find it, please contact us immediately. We will open an investigation with the courier which can take up to several days to complete. Meanwhile, make sure your delivery details are correct to help us assist you effectively.</p>

We're sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven't received it, please check with your neighbors or any safe spots where the courier might have left the package. If you still can't find it, please c

What should I do if my parcel is marked as delivered, but I haven't received it?

I've received a damaged item, what should I do?

Wrong Item Received? Here's How to Fix It

I haven't received my order!

Can I cancel or modify my order after it has been placed?

What should I do if I haven't received my order yet?

How can I track the status of my order?

What happens if my parcel has been lost in transit?

What can I do if the delivery courier reports that my parcel has been delivered but I cannot find it?

What should I do if I receive a replacement order I did not request?

Order issues

UK delivery - Shipping policy 🇬🇧

Northern Ireland & Channel Islands delivery

USA delivery 🇺🇸

Australia delivery🇦🇺

EU Delivery

How do I track my order?

How long does shipping take?

How do I return my order for an exchange/refund?

Return, refund & exchange policy

When will I receive my refund for my returned items?

How do I return an order for an exchange or a full refund?

What happens after I have returned my order?

Returns & Exchanges

Which payment types do you accept?

How long should a refund take to reach me?

Do you accept Paypal?

Are there any restrictions with discount codes?

Payment

What are your items made from?

Glassware care instructions

Stock availability

Sustainability

Products

Loyalty program

Rewards

How can I cancel my subscription service?

Subscription queries

Product Recommendations

My order was damaged during delivery. What are my next steps?

How do I report a damaged item I received in my order?

If my gift set arrives with a damaged or scratched cup, how can I get it resolved?

How do I report an issue with my order such as missing, damaged, or incorrect items?

What are my options if an item I ordered is out of stock?

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

What should I do if my order is damaged, lost, or delayed in transit?

How can I enquire about job vacancies or roles within the company?

How can I make a formal complaint?

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

How is an incorrectly labelled bottle of Au Vodka handled by customer service?

Email us directly.

What should I do if my parcel is marked as delivered, but I haven't received it?Updated 4 months ago