What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?Updated a month ago
If your order hasn't arrived within the expected delivery window, please contact us with your order details so we can investigate the matter further. It is helpful if you provide us with your order number, the email address used to place the order, and the shipping/billing address. If the order has exceeded our standard delivery timeframes, we will escalate the issue with our support team to work on a prompt solution.
Orders with next-day delivery that has been delayed will typically result in a refund for the delivery charge, which should appear back in your account within a certain range of business days, depending on your bank. If an item is missing from your order upon delivery, please report it promptly, providing photos and details of what you received, so we can arrange for the missing items to be dispatched with express delivery or offer you suitable alternatives to resolve the situation.