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What should I do if my order is damaged, lost, or delayed in transit?Updated 4 months ago

If your order is damaged, lost, or significantly delayed, we deeply apologise for the inconvenience. Here's what you can do:

  1. Contact us at the earliest convenience with the details of your issue, including your order number and any relevant tracking information.
  2. If the item was damaged, please provide any evidence of the damage, such as a damage certificate from the courier, if available.
  3. We will review your order details and, if there have not been any updates from the courier for over 7 days, or if there is evidence of damage, we suspect the order may have been lost or damaged in transit.
  4. In such cases, we will contact the courier to investigate the issue further.
  5. To ensure you receive your order promptly, we can dispatch a replacement. Please let us known if you would like us to proceed with this option.
  6. We will keep you updated on the status of your order and work to improve your overall experience with us.


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