What should I do if my order is damaged, lost, or delayed in transit?Updated 4 months ago
If your order is damaged, lost, or significantly delayed, we deeply apologise for the inconvenience. Here's what you can do:
- Contact us at the earliest convenience with the details of your issue, including your order number and any relevant tracking information.
- If the item was damaged, please provide any evidence of the damage, such as a damage certificate from the courier, if available.
- We will review your order details and, if there have not been any updates from the courier for over 7 days, or if there is evidence of damage, we suspect the order may have been lost or damaged in transit.
- In such cases, we will contact the courier to investigate the issue further.
- To ensure you receive your order promptly, we can dispatch a replacement. Please let us known if you would like us to proceed with this option.
- We will keep you updated on the status of your order and work to improve your overall experience with us.