Return, refund & exchange policyUpdated 2 months ago
Returns Policy
At Au Vodka Ltd ("Au Vodka"), we want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item, we will accept returns for any unused items within 14 days of receiving them.
To ensure your return is processed smoothly, please note the following conditions:
Item Condition
The items you wish to return must be in their original packaging and must be unopened. This is to ensure that we can resell the products or handle them in compliance with our safety standards.Proof of Return
When returning items, it is essential to retain evidence of the return shipment. This could include a receipt or tracking information from the courier service used. Without this proof, we will not be able to confirm receipt of the returned items.No Refund Without Receipt of Items
Please be aware that if the returned items are not received by Au Vodka or if there is no evidence of receipt, we will not be able to process a refund.
To initiate your return, please complete the returns form. Once we have received the returned items and confirmed they meet the return conditions, we will process your refund.
For further details on our returns policy, please visit our Returns and Refunds page or contact us at [email protected].
We appreciate your understanding and are here to assist you through the return process.