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How do I report a damaged item I received in my order?Updated 4 months ago

If you have received your order and an item has been damaged during shipping, we are here to help you resolve this issue promptly. Please follow these steps:

  1. Take a photograph of the damaged item, which will be essential in assisting us with our investigation.
  2. Retain the product and its original packaging, as these are crucial for us to fully address your concern.
  3. Send the photograph of the damaged item along with your order number to our dedicated customer service team at our support email address.

We understand the inconvenience this may have caused and assure you that we will take the necessary steps to rectify the situation, including considering a replacement or a refund as per our policy on damaged items.

Our team will review the details and work with you to ensure a satisfactory resolution.

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