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Au Vodka

Everything you need to know about shopping with Au Vodka. Answers to our most commonly asked customer queries. | Ultra-Premium British Vodka. 5 Times distilled. 9 Unique Flavours.

Au Vodka Help Center

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At Au Vodka, we pride ourselves on delivering premium vodka with unparalleled style and sophistication. Whether you’re looking to elevate your next event, find the perfect gift, or simply enjoy our luxury vodka at home, we have a range of products de

<h3 id="isPasted"><strong>Product Recommendations</strong></h3><p>At Au Vodka, we pride ourselves on delivering premium vodka with unparalleled style and sophistication. Whether you&#x2019;re looking to elevate your next event, find the perfect gift, or simply enjoy our luxury vodka at home, we have a range of products designed to suit every occasion. Explore our top recommendations below.</p><h4 id="signature-vodka-flavours"><strong>Signature Vodka Flavours</strong></h4><ol><li><p><strong>Au Original</strong>:</p><ul><li>The epitome of luxury, crafted from the finest British grain and distilled five times for an exceptionally smooth finish. Perfect for classic cocktails or sipping neat.</li><li><em>Recommended Serve</em>: Enjoy over ice or mixed in a Martini.</li></ul></li><li><p><strong>Au Black Grape</strong>:</p><ul><li>A unique and bold infusion of the finest black grapes, creating a rich and vibrant taste. This flavour is perfect for those who enjoy a fruit-forward vodka experience.</li><li><em>Recommended Serve</em>: Mix with lemonade or tonic water for a refreshing twist.</li></ul></li><li><p><strong>Au Blue Raspberry</strong>:</p><ul><li>A delightful blend of sweet and tart blue raspberries, offering a vibrant and unforgettable taste. Ideal for fun and festive cocktails.</li><li><em>Recommended Serve</em>: Combine with lemonade or use as a base for creative cocktails.</li></ul></li><li><p><strong>Au Pineapple Crush</strong>:</p><ul><li>Infused with the tropical sweetness of ripe pineapples, this flavour is a summer essential, bringing a touch of the exotic to any gathering.</li><li><em>Recommended Serve</em>: Mix with coconut water or ginger beer for a tropical delight.</li></ul></li><li><p><strong>Au Fruit Punch</strong>:</p><ul><li>A bold and fruity mix that captures the essence of a traditional fruit punch, perfect for adding a splash of fun to any party.</li><li><em>Recommended Serve</em>: Best enjoyed with soda water or as part of a punch bowl.</li></ul></li></ol><h4 id="au-vodka-merchandise"><strong>Au Vodka Merchandise</strong></h4><p>Show your love for Au Vodka with our exclusive merchandise. Each item is designed with the same attention to detail and premium quality as our vodkas.</p><ol><li><p><strong>Au Vodka Hats</strong>:</p><ul><li>Keep it cool with our range of snapbacks and beanies, featuring the iconic Au Vodka logo.</li><li><em>One size fits all</em>.</li></ul></li><li><p><strong>Au Vodka Gift Sets</strong>:</p><ul><li>The ultimate gift for any vodka enthusiast, our gift sets include a selection of our best-selling flavours along with branded merchandise.</li><li><em>Perfect for birthdays, anniversaries, and special occasions</em>.</li></ul></li></ol><h4 id="glassware"><strong>Glassware</strong></h4><p>Enhance your Au Vodka experience with our premium glassware, designed to complement our luxury vodkas.</p><ol><li><p><strong>Au Vodka Gold Rim Glasses</strong>:</p><ul><li>Elegant and sophisticated, these glasses feature a gold rim and the Au Vodka logo, making them perfect for any refined setting.</li><li><em>Available in sets of two or four</em>.</li></ul></li><li><p><strong>Au Vodka Shot Glasses</strong>:</p><ul><li>Ideal for tasting and toasting, our shot glasses are a must-have for any vodka connoisseur.</li><li><em>Available in sets of six</em>.</li></ul></li><li><p><strong>Au Vodka Highball Glasses</strong>:</p><ul><li>Perfect for long drinks and cocktails, these highball glasses add a touch of class to any beverage.</li><li><em>Available in sets of four</em>.</li></ul></li></ol><hr><h3 id="need-more-help">Need More Help?</h3><p>If you have any questions or need further assistance with your purchase, our customer service team is here to help. Feel free to reach out via our <a href="https://auvodka.co.uk/pages/contact-au" rel="noopener noreferrer" target="_blank">Contact Us</a> page.</p><p>Elevate your experience with Au Vodka &#x2013; where luxury meets flavour.</p>

Product Recommendations

Our customer service team will work with you to resolve the issue as soon as possible.

<div data-block="true" data-editor="3pehi" data-offset-key="flu32-0-0" id="isPasted"><div data-offset-key="flu32-0-0"><span data-offset-key="flu32-0-0"><span data-text="true" style="font-size: 16px;">We ensure all orders are packed carefully and securely, however we understand that damage can sometimes occur during transit.&#xA0;<br><br></span></span><span style="font-size: 16px;">If your order arrives damaged please contact our customer service team via email immediately.<br><br>When contacting our support team please insure you have a clear photograph of all damages.&#xA0;</span><span data-offset-key="83qn8-0-0"><span data-text="true" style="font-size: 16px;">Please retain both the product and its original packaging, as these are important in helping us address your concern fully.&#xA0;</span></span></div><p><br></p><p><span data-offset-key="83qn8-0-0"><span data-text="true" style="font-size: 16px;">Our customer service team will work with you to resolve the issue as soon as possible.</span></span></p><div data-block="true" data-editor="3pehi" data-offset-key="152nm-0-0"><br></div><div data-offset-key="flu32-0-0"><span style="font-size: 16px;">&#xA0;</span></div></div>

My order was damaged during delivery. What are my next steps?

If you have received your order and an item has been damaged during shipping, we are here to help you resolve this issue promptly. Please follow these steps:. We understand the inconvenience this may have caused and assure you that we will take the n

<p>If you have received your order and an item has been damaged during shipping, we are here to help you resolve this issue promptly. Please follow these steps:</p><ol><li>Take a photograph of the damaged item, which will be essential in assisting us with our investigation.</li><li>Retain the product and its original packaging, as these are crucial for us to fully address your concern.</li><li>Send the photograph of the damaged item along with your order number to our dedicated customer service team at our support email address.</li></ol><p>We understand the inconvenience this may have caused and assure you that we will take the necessary steps to rectify the situation, including considering a replacement or a refund as per our policy on damaged items.</p><p>Our team will review the details and work with you to ensure a satisfactory resolution.</p>

How do I report a damaged item I received in my order?

We're sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven't received it, please check with your neighbors or any safe spots where the courier might have left the package. If you still can't find it, please c

<p>We&apos;re sorry to hear about the delivery issues! If your parcel is showing as delivered, but you haven&apos;t received it, please check with your neighbors or any safe spots where the courier might have left the package. If you still can&apos;t find it, please contact us immediately. We will open an investigation with the courier which can take up to several days to complete. Meanwhile, make sure your delivery details are correct to help us assist you effectively.</p>

What should I do if my parcel is marked as delivered, but I haven't received it?

We are sorry to see that your gift set did not meet expectations. If an item arrives damaged, please provide pictures as proof of the damage and contact our customer service. We will arrange for a replacement to be dispatched as soon as possible and

<p>We are sorry to see that your gift set did not meet expectations. If an item arrives damaged, please provide pictures as proof of the damage and contact our customer service. We will arrange for a replacement to be dispatched as soon as possible and aim to ensure it arrives in time for the intended celebration, or discuss other resolutions with you.</p>

If my gift set arrives with a damaged or scratched cup, how can I get it resolved?

To report an issue with your order such as missing, damaged, or incorrect items, kindly follow this procedure:. Our customer service team will review your email and respond to your enquiry as soon as possible.

<p>To report an issue with your order such as missing, damaged, or incorrect items, kindly follow this procedure:</p><ol><li>Take clear photos of the product(s) demonstrating the issue.</li><li>Attach the photos to an email describing the problem in detail.</li><li>Send your email to our customer service team.</li></ol><p>Our customer service team will review your email and respond to your enquiry as soon as possible.</p>

How do I report an issue with my order such as missing, damaged, or incorrect items?

If an item you ordered is out of stock, such as the 70cl bottles of Blue Raspberry AU, we will offer you a selection of alternative flavours that are currently available for you to choose from. If you do not wish to select an alternative, you can let

<p>If an item you ordered is out of stock, such as the 70cl bottles of Blue Raspberry AU, we will offer you a selection of alternative flavours that are currently available for you to choose from. If you do not wish to select an alternative, you can let us know, and we will cancel and refund that particular item.&#xA0;</p><p>Our goal is for you to enjoy your order, and we hope to provide you with a satisfactory resolution in the event of any stock issues. Please contact us to let us know how you would like us to proceed with your order, and once confirmed, we will ensure that it is sent with express delivery.</p>

What are my options if an item I ordered is out of stock?

If your order hasn't arrived within the expected delivery window, please contact us with your order details so we can investigate the matter further. It is helpful if you provide us with your order number, the email address used to place the order, a

<p>If your order hasn&apos;t arrived within the expected delivery window, please contact us with your order details so we can investigate the matter further. It is helpful if you provide us with your order number, the email address used to place the order, and the shipping/billing address. If the order has exceeded our standard delivery timeframes, we will escalate the issue with our support team to work on a prompt solution.</p><p>Orders with next-day delivery that has been delayed will typically result in a refund for the delivery charge, which should appear back in your account within a certain range of business days, depending on your bank. If an item is missing from your order upon delivery, please report it promptly, providing photos and details of what you received, so we can arrange for the missing items to be dispatched with express delivery or offer you suitable alternatives to resolve the situation.</p>

What should I do if my order was delayed or hasn't arrived within the expected delivery timeframe?

If your order is damaged, lost, or significantly delayed, we deeply apologise for the inconvenience. Here's what you can do:.

<p>If your order is damaged, lost, or significantly delayed, we deeply apologise for the inconvenience. Here&apos;s what you can do:</p><ol><li>Contact us at the earliest convenience with the details of your issue, including your order number and any relevant tracking information.</li><li>If the item was damaged, please provide any evidence of the damage, such as a damage certificate from the courier, if available.</li><li>We will review your order details and, if there have not been any updates from the courier for over 7 days, or if there is evidence of damage, we suspect the order may have been lost or damaged in transit.</li><li>In such cases, we will contact the courier to investigate the issue further.</li><li>To ensure you receive your order promptly, we can dispatch a replacement. Please let us known if you would like us to proceed with this option.</li><li>We will keep you updated on the status of your order and work to improve your overall experience with us.</li></ol><p><br></p>

What should I do if my order is damaged, lost, or delayed in transit?

If you are interested in enquiring about job vacancies or roles within the company, we welcome you to send your request via email. Please include any relevant details such as your qualifications and experience and we will get back to you with any ava

<p>If you are interested in enquiring about job vacancies or roles within the company, we welcome you to send your request via email. Please include any relevant details such as your qualifications and experience and we will get back to you with any available opportunities.</p>

How can I enquire about job vacancies or roles within the company?

To make a formal complaint, we kindly ask you to send an email detailing your grievances directly to our customer service team. We strive to maintain high standards of service and your feedback is important to us. Be assured that we will review your

<p>To make a formal complaint, we kindly ask you to send an email detailing your grievances directly to our customer service team. We strive to maintain high standards of service and your feedback is important to us. Be assured that we will review your complaint and take appropriate action.</p>

How can I make a formal complaint?

If your Au Vodka Bubblegum does not have the correct colour, flavour, or aroma, we sincerely apologise for failing to meet your expectations. Due to the use of natural ingredients in our products, variations may occur from batch to batch. To help us

<p>If your Au Vodka Bubblegum does not have the correct colour, flavour, or aroma, we sincerely apologise for failing to meet your expectations. Due to the use of natural ingredients in our products, variations may occur from batch to batch. To help us investigate this issue further, please send us a clear image of the back of the bottle. You can email this to our customer service team, and we will work swiftly to resolve your concern. In certain cases, we can offer a voucher for you to spend on our website, or we may send a replacement bottle with express delivery. Please reach out to us with details about your experience so we can assist you effectively.</p>

What should I do if my Au Vodka Bubblegum doesn't have the correct colour, flavour, or aroma?

Our apologies for any inconvenience caused by an incorrectly labelled bottle of Au Vodka. It is important for us to address and correct such issues. To resolve this, please send an image of the incorrect label and provide details of your experience.

<p>Our apologies for any inconvenience caused by an incorrectly labelled bottle of Au Vodka. It is important for us to address and correct such issues. To resolve this, please send an image of the incorrect label and provide details of your experience. Our customer service team will conduct an investigation and, as a token of our apology, we may offer you a voucher to spend on our website or expedite a replacement bottle to you. Please contact us so we can find the best way to rectify this situation for you.</p>

How is an incorrectly labelled bottle of Au Vodka handled by customer service?

Thank you for your order!To assist you best, please email customerservices@auvodka.com with your order number and any additional details related to your inquiry.Thank you for your patience and understanding!

<div data-block="true" data-editor="2tv4i" data-offset-key="erpjf-0-0" id="isPasted"><div data-offset-key="erpjf-0-0">Thank you for your order!</div></div><div data-block="true" data-editor="2tv4i" data-offset-key="aanf-0-0"><div data-offset-key="aanf-0-0"><span data-offset-key="aanf-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2tv4i" data-offset-key="7hqvn-0-0"><div data-offset-key="7hqvn-0-0"><span data-offset-key="7hqvn-0-0"><span data-text="true">To assist you best, please email&#xA0;</span></span><a href="mailto:customerservices@auvodka.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="7hqvn-1-0"><span data-text="true">customerservices@auvodka.com</span></span></a><span data-offset-key="7hqvn-2-0"><span data-text="true">&#xA0;with your order number and any additional details related to your inquiry.</span></span></div></div><div data-block="true" data-editor="2tv4i" data-offset-key="2cf3e-0-0"><div data-offset-key="2cf3e-0-0"><span data-offset-key="2cf3e-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="2tv4i" data-offset-key="djkqd-0-0"><div data-offset-key="djkqd-0-0"><span data-offset-key="djkqd-0-0"><span data-text="true">Thank you for your patience and understanding!</span></span></div></div>